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  • REFUND POLICY

    Returns

    Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product bought from MyHomebrewStore online website.

    Damaged goods or incorrect deliveries

    Our warranty contained in ‘Goods & Services’ above is subject to the following conditions:

    • The goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result;
    • We cannot refund items that are in a non-saleable condition or have been used unless they are faulty.
    • Any claim by you in respect of any shortages and/or defects in the goods must be notified to us by you within seven days of the delivery date, stating the nature of the shortage/defect and quoting the invoice no.; failure to so notify us will deem you to have accepted the goods.
    • If the goods are faulty the goods will be replaced free of charge or for a full refund if sent back within 14 days of you receiving the goods (provided you have notified us within seven days of receiving the goods). When returning the goods to us, please send us a proof of posting and ensure you are sending this back to us as an insured ‘signed for’ delivery, otherwise we may not be able to issue a refund. If a refund is required, please note we cannot refund the cost of postage. Please ensure you return the goods to us in their original condition – unopened and in the original packaging. This does not affect your statutory rights as a consumer.
    • If the goods are lost, we cannot refund your money, however you will be able to make a claim against the courier we use. Please call us if such a situation arises and we will be happy to help and guide you in the right course of action.
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